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Chatbots have a superpower over apps
GUEST: Most of us are building bots the same way we built apps and sites: We are still building products for groups of people. But bots finally have a superpower. They can now personalize and customize...
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3 tips on improving chatbot retention
GUEST: Chatbot retention has been a real problem. It’s so poor that most people don’t even get past the first two messages. According to İlker Köksal, the CEO of BotAnalytics, the initial drop-off is...
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